Help Center
Everything you need to get the most out of Exantur: practical guides, answers to common questions, and how to reach us. If you cannot find what you need, we are one message away.
Guides
Frequently asked questions
How do I get started?
Create an account, confirm your email, and your workspace is set up automatically. From the dashboard, add your first coachee and create a program to structure their journey. The in-app onboarding checklist walks you through the first steps.
Is there a free trial?
Yes. Every plan includes a 14-day free trial. No payment is required to start, and you can cancel any time before it ends.
How do coachees access their portal?
You invite a coachee by email from the Coachees section. They receive an activation link, set a password, and get their own portal for check-ins, goals, documents, and messages.
Where is my data stored and is it GDPR-compliant?
All data is stored in the European Union (Frankfurt), encrypted in transit and at rest, and isolated per organization with row-level security. See our Privacy Policy and Security page for details, and request a DPA if your organization needs one.
Can I export or delete my data?
Yes. You can export your account data and delete your account from within the app (Settings → Privacy & GDPR). Deleted data enters a 21-day grace period before permanent removal.
How do I cancel my subscription?
Open Settings → Billing and cancel from the billing portal. Access continues until the end of your paid period; cancelling stops future renewals.
How do I report a bug or request a feature?
Use the in-app feedback option to send bug reports, improvement ideas, or usability notes directly to our team. You can also email [email protected].
Still need help?
Reach us at [email protected], or use the contact form. Existing users can also send feedback directly from inside the app.
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