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Client retention scorecard

Clients rarely quit loudly - they drift. Answer a few questions to see how early you would catch a client disengaging, and where to shore it up. Scored in your browser.

Early signals

Would you notice a client going quiet between sessions?

Only at the next sessionSometimes, informallyYes - check-ins surface it early

Visible progress

Can clients see their own progress?

No, it lives in my notesI tell them in sessionsYes, in their own portal

Between-session contact

How much structured contact happens between sessions?

NoneAd-hoc messagesRegular check-ins

Goal momentum

Are goals reviewed and updated over time?

Set once, rarely revisitedRevisited occasionallyTracked with ratings over time

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