360 feedback software for coaching organizations

A useful 360 starts with the right questions. In Exantur a coach defines the competency framework the review runs on, the competencies, the behaviours under each, and the scale, so the feedback measures what matters for this organization and this role rather than a generic template. The same framework can be reused across coachees, so results stay comparable within a cohort.

For organizations, these frameworks can be shared at the org level so every coach runs reviews against the same competencies. That consistency is what makes cohort-level insight possible: when everyone is measured on the same behaviours and the same scale, results roll up into something an L&D team can actually read across a group, rather than a set of one-off surveys that cannot be compared.

Feedback is collected from the people who actually see the work: the coachee themselves, their manager, peers, and external raters such as clients or partners invited by secure token. Self-assessment sits alongside the others so the review captures how someone sees themselves against how others experience them, which is where most of the insight lives.

Results come back as a radar chart with a self-versus-others gap analysis, so strengths, blind spots and over-rated areas are visible at a glance rather than buried in rows of numbers. The full report exports to PDF for sharing in a debrief or keeping in a development record.

Because the 360 lives inside the platform the coaching runs on, its findings connect to the goals and development work that follow. A blind spot the review surfaces becomes a goal in a program; progress is revisited in later sessions. The feedback is a starting point for the work, not the end of it.

A 360 only works if raters trust that their input will not be traced back to them. Exantur is built for that: reporting is confidentiality-safe, so an organization can see the development picture it needs while individual peer responses stay protected. Access is governed by org-level admin and enforced at the database layer with row-level security, and coach-private notes stay separate from what a coachee or a sponsor can see.

This is the difference between a review people answer honestly and one they hedge. When raters know their candour is protected, the feedback is worth acting on, and an organization can run coaching at scale without the results curdling into a compliance exercise. Exantur is GDPR-aligned with a DPA available, and all data is hosted in the EU, which matters when the review touches employee data.